App Account Deletion

Request deletion by email

This works whether or not you have the app installed — if you’ve already uninstalled it, or can’t sign in, you don’t need to reinstall it. Email us and we’ll delete your app account for you:

[email protected]

Please send it from the email address or mobile number we have on file for you, so we know the request is really yours. If you can’t, tell us and we’ll verify another way. We’ll action the request within 30 days and confirm to the contact details on your membership once it’s done.

Delete from inside the app

If you have the Wonga Health & Fitness app installed, you can do it yourself: go to More → Delete account. You’ll see exactly what will be removed and be asked to confirm. Deletion happens immediately.

What gets deleted

• Your app profile — the name, email address and mobile number the app holds
• Your app sign-in codes
• Your devices’ registrations for app notifications, so the app stops sending them

What we keep, and why

Deleting your app account does not erase your membership records. We keep the following independently of the app, because we need them to run the business and to meet our legal and tax obligations:

• Your membership record, contact details, payment history and class bookings, held in our member management system (GymMaster)
• Our own records of your attendance and membership activity, which we use to run and improve the studio
• Any feedback or survey responses you’ve sent us, which are stored with the email address you sent them from
• Notes our team has made about your training or membership

These are covered by our Privacy Policy. If you want that information deleted as well, email us at the address above and say so — that’s a separate request and we’ll handle it under the Privacy Policy.

Can I use the app again afterwards?

Yes. While your membership is active you can sign in again at any time. That creates a new, empty app profile — it does not restore the one you deleted.